I have been using Phrase Express and it has certainly saved a lot of my time. Prospective clients usually ask for questions which we already know. For eg: What is your process ? or, what is your pricing ? or what is your availability ? or response to initial mail etc.
A tool like phrase express(there must be a lot of other tools like this) that automate your typing. You can use it in e-mail, word processing, Web forms and more. So, I have created templates of most of the common emails and I just type a shortcut key on my mail editor. For eg : I just type int# if I need to send interview details to somebody, or add# if somebody needs our office address. And I keep on adding more templates as I find a pattern in emails coming to my mail box. If you spend a lot of time in communication through emails, I highly recommend typing automation tools like phrase express. Gmail has canned responses feature but I don't like that much. In this screenshot , you can see one of my template for enquiry related to front end engineering with rails which is usually asked from us. I just need to type vdl# to get this response in my email editor.
